Build — Factory Operations & Quality
Factory Maintenance Work Flow (Simple)
LiveExtend
On-demand maintenance assistant for factory technicians — providing instant access to repair instructions, technical manuals, and subject matter experts during equipment troubleshooting, reducing MTTR without requiring deep technical expertise.
Agentic behaviors
- Queries technical manuals and repair histories in natural language
- Generates step-by-step repair instructions tailored to the specific equipment and fault code
- Identifies the right expert to contact when the issue exceeds the technician's knowledge
- Logs completed work via structured forms to continuously improve the maintenance knowledge base
Features & capabilities
| Technical Manual Q&A | Natural language query over SharePoint-hosted equipment manuals, schematics, and maintenance histories |
| Fault Code Interpreter | Explains equipment alarms and fault codes in plain language with probable causes ranked by historical frequency |
| Step-by-Step Repair Guide | Generates sequential, equipment-specific repair instructions in the technician's language |
| Safety Compliance Checklist | Drafts pre-work safety checklist specific to the equipment type (LOTO, PPE, confined space) before repair begins |
| Parts Photo Identification | Accepts a photo of a worn/failed part; identifies part number and supplier for reordering |
| Expert Finder | Matches the equipment type and fault description to the right subject matter expert from a skills database |
| Work Completion Logger | Guides technician through a structured completion form (actions taken, parts used, time spent) to feed back into maintenance database |
Agents powering this workflow
Reusable AI capabilities from our Agent Store.
Who benefits
- Maintenance Technicians (primary)
- Process Engineers
- Plant Supervisors
KPIs impacted
MTTRUnplanned downtimeRepeat failure rateFirst-time fix rateOEE
Required connectors
Configured per-organization in the Control Tower once this workflow is enabled for your team.
SharePointCMMS / EAMSkills DatabaseMicrosoft Teams / Copilot Pages
Configurations & Options
Set up in the Control Tower once this workflow is enabled — shown here so you know what to expect.
Configurations
- Parts reorder supervisor-approval threshold ($)
Options
- Require supervisor approval for parts reordersWhen on, parts reorder recommendations above the threshold require supervisor approval. When off, reorders are submitted automatically.
Governance requirements
- Safety compliance checklist must be acknowledged by technician before repair instructions are released
- All repair logs must be written back to CMMS within 24 hours (maintenance record integrity)
- Parts reorder recommendations require supervisor approval above a defined cost threshold
- Agent cannot override LOTO/confined space procedures — always defers to physical permit system